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Owner's Operations Scorecard

Rate 11 areas of your operation from 1 to 6. Move each slider to the sentence that sounds most like your shop today. It takes under 10 minutes.

0 of 11

Leadership & Operating Cadence

We react to problems as they come up. There's no set meeting rhythm.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Demand & Customer Management

We keep orders and customers in our heads. Nothing is tracked in one place.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Supply Chain & Procurement

We buy what we need when we need it. Suppliers are picked by habit.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Capacity & Workforce Planning

We know we're busy or slow by feel. No one calculates capacity.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Capital Investment Planning

We fix or replace equipment when it breaks.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Production Control & Flow

Jobs run in whatever order is loudest. Hot jobs interrupt all the time.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Quality

We find problems by checking at the end. Fixes depend on who's on shift.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Engineering

Drawings and programs live wherever they were last used.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

People & Skills

People learn on the job. Who can do what is in the supervisor's head.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Financial & Cost Visibility

We watch the bank balance and know if we're okay.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running

Safety & Continuous Improvement

Safety and improvement happen when someone pushes for them.

1 Ad hoc 2 Informal 3 Written 4 Measured 5 Managed 6 Self-running